Australian Consumer Law - Guarantee Information
At Howards, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Under the Australian Consumer Law for a major failure of the product to comply with a consumer guarantee you are entitled to a replacement or refund. Otherwise, we can elect to have the goods repaired or replaced within a reasonable time, if they fail a consumer guarantee and the failure does not amount to a major failure.
Manufacturer - Warranty Information
Many of our products also come with a warranty from the manufacturer. The manufacturer's warranty period, in most instances, will depend on what is stated on the product or in the product's packaging (calculated from date of purchase from Howards).
The benefits provided to you the consumer by the manufacturers' warranty are in addition to the rights and remedies available to you under the Australian Consumer Law, as noted above.
Faulty products Information
If your product is faulty, bring it back to any Howards Storage World Store in Australia, together with your receipt to help us establish the date of your purchase, and we will work with you to determine the appropriate remedy under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au