Howards Storage World endeavours to represent our entire product range in stores and online. However, products displayed online may not always be available as products may become out-of-stock or be discontinued at any time. We recommend you call a store to confirm availability.

Howards Storage World product prices represented online and in-store are Recommended Retail Prices. From time to time, prices do however change if there is a sale, promotion or other special pricing either in-store or online. As a result, product and prices could differ between stores and online. Products are available while stocks last and may become out-of-stock at any time.

Product offers and promotional pricing (in-store or online) may be subject to additional terms and conditions, specified with the offer at the time of sale.

Price Match Promise - Shop with Peace of Mind.

If you find a lower price for the same identical product in-stock and available at an Australian store or its website, we will happily price match.

What we will Price Match
To ensure a fair comparison, the competitor’s price must be:
-   Their published retail price
-   Available at an Australian retailer (with an ABN) /in-stock now and available for immediate delivery, in-store or on their website
-   Inclusive of delivery and all applicable charges.

Price matching is available both in-store and online at Howards.
•   Visit any Howards Store
•   Show the team member the lower price on the competitor website.
•   Once verified, we take care of the rest.
•   Online, email customer service at online@hsw.com.au, with a link to the product at the lower price.

Exclusions
While we aim to match genuine retail prices, we’re unable to match:
•   Closing down sale, clearance, liquidation pricing.
•   Prices from auction sites, international stores, online only stores and marketplaces.
•   Offers involving loyalty programs, bundled deals, or non-standard payment options (e.g. Afterpay, PayPal promotions).

Howards Storage World reserves the right to decline a price match request at its discretion.

Need to take a product home to see if it fits? No problem! Products can be returned for an exchange or refund within 30 days of purchase (or within 30 days of delivery for online purchases) to any Howards Storage World store or our Online store. Proof of purchase is required, and products must be unused, in their original packaging and in resaleable condition, with all parts and accessories included. Returns and exchanges are best handled at the original store of purchase. Refunds will be processed at the price paid, to the original payment method.

Online returns can be made to any Howards store or our Online store. Return shipping costs and the safe transit of returned or exchanged products are the responsibility of the customer. Original shipping costs are not refundable.

Special orders, clearance items and Tansel purchases cannot be returned or exchanged for change of mind. Elfa & Easy-Build unopened kit boxes can be returned within 30 days; opened kits, components and designed solutions cannot be returned for change of mind.

Christmas returns: Howards Rewards Members enjoy an extended returns period on eligible purchases at Christmas. Purchases made from 1 December may be returned until 31 January.

Gifts may be exchanged with a gift receipt at the price paid. Free gifts and bundle items must be returned with the purchase in original condition, or their value will be deducted from the refund. Rewards points earned on returned items will be reversed; rewards vouchers have no cash value and cannot be refunded as cash.

Faulty items: If a product is faulty, unsafe, does not match its description or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund under Australian Consumer Law. This applies to all purchases, including clearance, special-order, Tansel, Elfa and Easy-Build items.

Please report any online delivery damage as soon as possible after receiving your order, with photos, to online@hsw.com.au.

This policy is in addition to your rights under Australian Consumer Law. For further information or concerns regarding a product, please contact Howards via email at info@hsw.com.au.